Last Updated: SEPT 26, 2025
Welcome to Tonel Automotive. These Terms and Conditions (“Terms”) govern your access to and use of our website, catalogue, WhatsApp ordering system, and any other related services provided by us (collectively, the “Services”).
By accessing, browsing, or placing an order through our website or WhatsApp, you agree to comply with and be legally bound by these Terms. If you do not agree, you should discontinue use of our Services immediately.
These Terms are a legally binding agreement between you (“Customer,” “User,” or “You”) and Tonel Automotive (“Company,” “We,” “Us,” or “Our”).
1. Definitions
For clarity, the following definitions apply:
- Catalogue Website: Our online platform showcasing auto spare parts available for purchase.
- WhatsApp Ordering: The process of completing purchases by contacting us via WhatsApp using the provided chat button.
- Products/Items: Auto spare parts, tools, and accessories listed on our catalogue.
- Customer: Any individual, company, or entity who accesses our Services or places an order.
- Order: A confirmed purchase request communicated via WhatsApp.
- Policies: Our related documents, including Privacy Policy, Payment Policy, Shipping & Delivery Policy, Refund & Return Policy, and Cookies Policy.
2. Eligibility
To use our Services, you must:
- Be at least 18 years old or the legal age of majority in your jurisdiction.
- Have the legal authority to enter into a binding agreement.
- Provide accurate and up-to-date information when requested.
We reserve the right to refuse service, cancel accounts, or reject orders if these eligibility criteria are not met.
3. Scope of Services
Our Services include:
- Providing a catalogue of spare parts for browsing online.
- Allowing customers to place orders through WhatsApp.
- Processing payments via approved methods (see Payment Policy).
- Shipping and delivering products to designated locations (see Shipping & Delivery Policy).
We do not guarantee that every product listed in the catalogue is always available. Availability is subject to stock levels and supplier conditions.
4. Placing Orders
- Browsing Products: Customers may browse products displayed on our catalogue-style website.
- Order via WhatsApp: Orders are placed by clicking the WhatsApp chat button and sharing the product details.
- Invoice & Confirmation: Once confirmed, we issue an invoice including product cost, shipping, and applicable taxes.
- Proof of Payment: Customers must send proof of payment, along with their full name and order/registration ID, via WhatsApp.
- Processing: Orders are processed only after payment verification.
We are not responsible for delays caused by incomplete information, failed payments, or unverified transactions.
5. Pricing and Payment
- All prices displayed in the catalogue are subject to change without notice.
- Prices do not include shipping, taxes, or customs duties unless explicitly stated.
- Accepted payment methods are outlined in our Payment Policy.
- Customers are responsible for transaction charges and currency conversion fees.
In case of pricing errors (human or system-related), we reserve the right to cancel or adjust the order, even after an invoice has been issued.
6. Shipping & Delivery
Shipping timelines and methods are outlined in our Shipping & Delivery Policy. Key points:
- Delivery estimates are approximate and may vary due to logistics or customs delays.
- Risk of loss passes to the customer once the product is handed over to the courier.
- Customers are responsible for providing accurate shipping addresses.
7. Refunds, Returns & Cancellations
Refunds and returns are governed by our Refund & Return Policy. In summary:
- Refunds may only be issued under specific conditions (damaged product, wrong item, etc.).
- Certain items (e.g., electrical parts, custom orders) may not be eligible for returns.
- Cancellation of orders is only possible before shipment confirmation.
8. Customer Responsibilities
By using our Services, you agree to:
- Provide accurate and complete order information.
- Confirm product compatibility before purchase.
- Ensure timely payment for all confirmed orders.
- Refrain from abusive, fraudulent, or misleading behavior.
You also agree not to misuse our Services by engaging in hacking, phishing, spreading malware, or unauthorized access attempts.
9. Intellectual Property Rights
All content on our website, including text, product descriptions, images, graphics, logos, and designs, is owned by or licensed to Tonel Automotives.
You may not:
- Copy, reproduce, or redistribute catalogue content.
- Use product images or descriptions for commercial purposes without permission.
- Modify or adapt our website or software.
Violations may result in legal action under applicable intellectual property laws.
10. Limitation of Liability
To the fullest extent permitted by law, we are not liable for:
- Indirect, incidental, or consequential damages.
- Loss of profits, business opportunities, or data.
- Product misuse or improper installation by customers.
- Delays or failures caused by force majeure events (e.g., natural disasters, strikes, wars, or internet outages).
Our total liability for any claim related to your order will not exceed the amount paid for the product in dispute.
11. Warranties & Disclaimers
- Products are provided “as is” without warranties of merchantability or fitness for a particular purpose.
- Any manufacturer warranties (if applicable) will be clearly stated.
- We do not guarantee that the website will always be error-free, uninterrupted, or virus-free.
12. Third-Party Links & Services
Our website may contain links to third-party platforms (e.g., payment processors, logistics partners). We do not control or endorse these external sites and are not responsible for their content, privacy practices, or services.
13. Privacy & Data Protection
We respect your privacy. Data collection, storage, and usage are governed by our Privacy Policy, which complies with applicable data protection laws (e.g., GDPR, NDPR).
14. Indemnification
You agree to indemnify and hold harmless Tonel Automotive, its directors, employees, and affiliates from any claims, damages, or expenses arising from:
- Your misuse of our Services.
- Violation of these Terms.
- Breach of third-party rights (e.g., intellectual property or privacy rights).
15. Termination of Service
We may suspend or terminate your access to Services if:
- You breach these Terms.
- Fraudulent or suspicious activity is detected.
- Required by law or regulatory authorities.
Termination does not waive our right to seek damages or recover unpaid amounts.
16. Governing Law & Jurisdiction
These Terms are governed by the laws of Nigeria. Disputes will be subject to the exclusive jurisdiction of courts located in Lagos State.
17. Dispute Resolution
- Customers must first contact our support team to attempt informal resolution.
- If unresolved, disputes may be referred to mediation, arbitration, or small claims court, depending on jurisdiction.
18. Force Majeure
We are not responsible for delays or failures caused by events beyond our reasonable control, including but not limited to:
- Natural disasters.
- Government restrictions.
- Supply chain disruptions.
- Strikes, wars, or internet outages.
19. Amendments to Terms
We may update these Terms at any time to reflect business changes, new legal requirements, or technological developments. Updates will be posted on this page with a revised “Last Updated” date.
Continued use of our Services after changes constitutes acceptance of the updated Terms.
20. Entire Agreement
These Terms, along with our other Policies (Privacy, Payment, Shipping, Refund, Cookies), constitute the entire agreement between you and us.
21. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
22. Waiver
Failure to enforce any provision of these Terms does not constitute a waiver of that provision.
23. Contact Information
For questions about these Terms, please contact us:
📧 Email: support@tonelautomotive.com
📱 WhatsApp: 07019713473
📞 Phone: 07060799788
