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Privacy Policy

Effective Date: Sept 26, 2025.
Last Updated: Sept 26, 2025

At Tonel Automotive, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you interact with our website, products, and services. By using our platform, you agree to the practices described in this policy.

1. Introduction

Tonel Automotive (“Company,” “we,” “our,” or “us”) operates to provide automotive parts, accessories, and services to customers across Nigeria and worldwide. Protecting your privacy is central to our mission of building strong, trustworthy relationships.

This Privacy Policy describes:

What information we collect
How we use your information
How we protect your data
The rights you have regarding your data
Our practices concerning cookies, third-party services, and analytics

This policy applies to all visitors, customers, partners, and stakeholders who use our website, contact us, or engage in business with us.

2. Information We Collect

We may collect personal and non-personal data in various ways:

2.1. Personal Information

When you interact with us, we may collect the following:

Full name
Contact details (email, phone number, address)
Billing and shipping information
Payment details (securely processed, never stored in plain text)
Registration or account details (username, password)
Vehicle-related information (car model, VIN, or compatibility data when ordering auto parts)

2.2. Non-Personal Information

We may automatically collect:

Browser type and version
Device details (desktop, mobile, tablet)
IP address and geolocation
Pages visited and time spent on our website
Clickstream data, referring websites, and search queries

2.3. Information from Third Parties

We may receive data from:

Payment processors (Paystack, Flutterwave, Wire, etc.)
Delivery partners (DHL, FedEx, local couriers)
Marketing partners and analytics providers (Google Analytics, Facebook Pixel)

3. How We Use Your Information

We process data to deliver excellent services and improve your experience. Specifically:

Order Fulfillment – To process payments, ship items, and provide updates on your order.
Customer Support – To answer questions, resolve issues, and manage returns/refunds.
Marketing & Promotions – To send you exclusive offers, newsletters, and product updates (only if you opt-in).
Website Optimization – To analyze traffic and improve performance, design, and functionality.
Security – To detect fraud, prevent unauthorized access, and comply with legal requirements.
Personalization – To recommend relevant products based on your browsing history or previous purchases.

If you are located in the EU, we rely on the following legal bases for data processing:

Consent – When you subscribe to newsletters or marketing emails.
Contractual Obligation – When processing your purchase or fulfilling an order.
Legitimate Interest – For fraud prevention, business analysis, and website improvement.
Legal Compliance – When retaining invoices, tax records, or responding to regulatory authorities.

We respect your privacy and never sell your personal information. However, we may share data with trusted parties:

Service Providers – Payment gateways, delivery companies, IT support, and hosting providers.
Business Transfers – In case of a merger, acquisition, or sale of company assets.
Legal Obligations – When required by law, court order, or government request.
Advertising Partners – With third-party ad platforms (Google Ads, Meta Ads) for retargeting campaigns.

6. Data Storage & Retention

Your data is stored on secure servers with encryption measures in place.
We retain personal information only as long as necessary to provide services or comply with regulations.
Transaction data may be stored for 5–7 years for tax and accounting purposes.
Once data is no longer needed, it will be securely deleted.

7. Cookies & Tracking Technologies

We use cookies, pixels, and tracking technologies to enhance user experience.

7.1. Types of Cookies

Essential Cookies – For checkout, login, and basic website functions.
Performance Cookies – For analytics and usage tracking.
Functional Cookies – To remember preferences and settings.
Advertising Cookies – For targeted ads and remarketing.

You can manage cookies through your browser settings.
EU/UK users can opt out via a cookie consent banner.

8. Your Rights

Depending on your location, you have rights under GDPR, CCPA, NDPR, and other data protection laws.

Right to Access – Request a copy of your personal data.
Right to Rectification – Correct inaccurate or outdated information.
Right to Erasure – Request deletion of your data (subject to legal limits).
Right to Restrict Processing – Limit how your data is used.
Right to Data Portability – Request data in a machine-readable format.
Right to Withdraw Consent – Opt out of marketing at any time.
Right to Lodge a Complaint – With your local data protection authority.

9. Children’s Privacy

Our services are not directed to children under 18 years. We do not knowingly collect data from minors. If we discover such data, it will be deleted immediately.

10. International Data Transfers

Since we serve customers globally, your data may be transferred outside your country. For example:

Nigerian customers’ data may be stored in servers located in Europe or the USA.
We implement standard contractual clauses (SCCs) and encryption to ensure data safety.

11. Data Security

We use strong security measures to protect your data:

SSL encryption on all transactions
Firewalls and intrusion detection systems
Access controls and authentication policies
Regular system audits and security updates

Despite our efforts, no system is 100% secure. We cannot guarantee absolute protection but strive for the highest industry standards.

12. Third-Party Links & Services

Our website may link to external websites (banks, delivery services, social media platforms). We are not responsible for their privacy practices. Please review their policies before sharing data.

13. Updates to This Privacy Policy

We may update this policy from time to time to reflect changes in laws, technology, or our business practices. The “Last Updated” date will always be revised, and major changes will be communicated via email or site notice.

14. How to Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

📧 Email: support@tonelautomotive.com
📞 Phone: 07060799788
📍 Address: B17A Shop 12 Aspamda Plaza Trade Fair Badagry Exp. Way Lagos
💬 WhatsApp: 07019713473

15. Frequently Asked Questions (FAQ)

Q1: Why do you collect my personal information?
We collect it to process orders, provide services, and improve your experience.

Q2: Can I delete my data?
Yes. Submit a request via our contact page, and we will comply subject to legal requirements.

Q3: Do you share my data with advertisers?
Only limited, anonymized data is used for advertising purposes.

Q4: Is my payment information safe?
Yes. Payments are processed through secure third-party gateways.

Q5: Can I opt out of marketing emails?
Yes, you can unsubscribe at any time by clicking the link in our emails.

Privacy Policy

1. Introduction